Unit 1 Communicate in the IT inudstry

Communication skills are key to success in any sector but are particularly important in highly technical sectors such as IT where the language used can become full of jargon. It is important that learners are able to communicate with technical and non-technical staff and understand how interpersonal skills affect communication.

IT provides opportunities for us to communicate more effectively using many different tools. Therefore, as well as developing interpersonal skills through more traditional methods of communication such as the spoken word, learners will be introduced to the software packages and tools that are used to present information.

Learners will be prompted to consider their audience when discussing IT-related information. Explaining an IT-related topic to a non-technical person can be challenging and avoiding jargon difficult. Learners will communicate with people with technical knowledge as well as those without.